Account issue
If login is locked, the operator shows two-step verification
Direct video support from Dhaka
tbjee Support: face-to-face help, quick resolution
tbjee Support: No need to roam to get it; complete tasks with video call, screen-sharing, and 3-minute booking; assistance is easier for users of bKash, Nagad and Rocket.
tbjee APK Download Go to tbjee Login
In what situations tbjee Support is needed
Some people write to ask why the file isn't being verified; others want to show settings in a video; in such cases tbjee Support offers 23% faster understanding than live chat, as the same screen shows the problem
View document
If the picture is blurry, you can adjust the frame live
Demo shown
New users learn the menu within 6 minutes
Slow network
3G calls in many Bangladesh areas
Instant questions
Even during Dhaka's busy times, small questions get 1-minute answers
tbjee Contact: 3 steps to book
Assistance booking, whether morning or night, session is set in 3 steps
1
Open the app
Open tbjee App and view Help Center tab
2
Choose time
Today, tomorrow, or arcade in 30 minutes
3
Answer video call
When the call comes, turn on screen-sharing and show questions
Dhaka or Chattogram, wherever you join from, the booking stays the same; users connected with bKash, Nagad, and Rocket get notifications quickly
tbjee APK nowOther contact routes
Video calls aren't always needed; for small questions, other channels finish in 2 minutes
Live help desk
Send a message to open a ticket, then when it's your turn, an answer comes
Email details
Benefit of sending long explanations, screenshots and documents together
Help Center
Q&A page has 517+ topics' summaries in one place
tbjee Login More tbjee Download The page also has important instructions; if a first-time user views these two pages first, time is saved
tbjee Support: 3 common questions
How long does a video call
Usually the session ends within 5 to 12 minutes; if the problem is complex, it may take a bit longer
Is screen-sharing mandatory?
No, but to catch wrong settings it helps; just talking also gives initial guidance
Is help available at night?
Yes, the designated arcade stays open at night, so you can book after work
Finally, tbjee Contact page's main job is to simplify complex matters; using tbjee Support, Help Center, and tbjee Contact together provides faster solutions